This website is operated by Volkswagen Group Sales Middle East FZCO ("we"). We process your personal data as a controller for the purpose of provision of services to users ("you") of the Website in a matter described below in the chapter “Purpose of the processing and its description”.

This Information about processing of personal data through cookies and other similar web technologies (“Statement”) explains how we process personal data about you through web technologies.

We may update this Statement from time to time. All changes made to this Statement will be published on the Website and in the event of material changes you will be notified thereof.

We and also certain third parties that provide content, advertising, or other functionality on our Website, may use different technologies to obtain and process data when you visit the Website and these may include cookies and other technologies.

These technologies primarily include cookies, which are small files that are stored on your device and that help us collect data about your activities. In particular, cookies allow us to store your settings and preferences, remember your access data, provide targeted content and marketing communications, and help us understand which part of our Website is the most popular and analyse the functioning of the Website.

In addition to cookies, we also use other technologies such as analytical scripts that can be used to monitor users and their behaviour on the Website. For the sake of simplicity, we will continue to use the term cookies for all these technologies in this document.

On the Website, we may process data about how you use the Website, for example:
• Network identifiers,
• Localisation data,
• Communication, interactions and profiles derived from these data.

These categories of personal data include cookies identifiers and other network identifiers, device data such as hardware model, unique device identifiers, MAC address, IP address or operation system version. Furthermore, the time and duration of the website usage, search data and selected services/products, and whether and which cookies you have consented to. Location data includes information about your location obtained through various positioning technologies, such as GPS, Wi-Fi access points, or other sensors that may provide nearby device data.

We may combine obtained personal data about you or your activities with other information we receive from publicly available sources in the cases permitted by the law.

Cookies are an extremely common technology for remembering certain information about how users interact with websites and use their devices. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of reasons.

Necessary cookies
These cookies help us ensure basic functions, such as ensuring the functionality and security of the Website, access to secure parts of the Website, fast loading the Website content, user authentication or recording whether you have granted us consent according to this Statement, including storing user preferences on the domain during the session. Such cookies are necessary for the functioning of the Website, and therefore we do not need your consent in order to store and read them.

Analytics
Based on your consent, we use cookies that are used to create statistics, monitor and analyse user behaviour on the Website. The data helps us determine the popularity of individual feature pages and serves as a basis for improving the Website.

Functions and preferences
With your consent, we use cookies that enable the use of advanced web content and advanced features and are used to store your preferences across our Website. Thanks to these cookies, we can customize our Website according to your preferences, such as language and region settings.

Personalised offers
With your consent, we use cookies to show you personalized offers, content and advertisements based on your interests on this Website, on our other websites, on third-party websites and on social networks. With the help of these cookies, you can be informed about our products and services, events, competitions, newsletters, advertisements and catalogs. Thanks to the data you provide us with in this way, we can also provide you with tailored offers that will most closely match your interests.

Other third-party cookies
Some of our pages display content from external providers, e.g. YouTube, Vimeo. To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over. But if you do not view this content, no third-party cookies are installed on your device.

The processing of personal data will include, in particular, collecting, storing on data carriers, sorting, using, storing and deleting personal data automatically or manually in order to fulfil the purposes defined above.

We may process some of the personal data based on a legitimate interest of us or a third party. This applies in particular to cookies processed for the purpose of:
(i) ensuring the functionality of the Website and
(ii) the storage of user preferences on the domain during the session.

For other purposes, we process your personal data only based on your consent. Provision of personal data for such processing is voluntary, so you are not required to provide such data. If you have not granted us your consent, we will not process your personal data, because of this reason. For this purpose, when you first visit the Website, we will ask you to consent to the use of cookies and the processing of personal data that we obtain as a result of their use. You can consent to the use of all cookies, or you can modify your preference by clicking the “Manage cookies” button. If you give us your consent and log in to your user account, we may link data about your behaviour on the website to your user account.

You can withdraw your consent and change your choices regarding the use of cookies by using the cookie manager on our Website, which you can activate on any page by clicking on the button located at the bottom left of the Website with the image of a cookie. Any use of the cookies or related personal data prior to the withdrawal of your consent will be valid and lawful. However, despite not granting or revoking consent, we will still process necessary cookies.

With respect to cookies used to ensure the functionality of the Website, processing is terminated after the end of the session.

In the case of processing on the basis of consent, personal data is processed for the term stated on the consent declaration or until the withdrawal of the consent, but for the maximum period of 24 months.

We may, in justified cases, make the provided and obtained personal data available to other parties, which are in particular: Marketing Agencies, Škoda Auto a.s. or other Group Companies, Providers of Analytical and Statistical services, such as:

Google
The Website use services provided by Google Ireland Limited ("Google"), which uses cookies to analyse how users use the Website. Specifically, the Website uses the following modules:
• Google Analytics - Account status and performance monitor, audience summary, active users, user explorer, analytics audience, visitor quality, conversion probability, comparison reports, demographics and interests, user flow report, Adwords reports;
• Ad services (such as Doubleclick, Google Ads) - Integration of Doubleclick Campaign Manager and other ad services for purposes of ad targeting, ad serving and analytical features, optimization of content marketing and search engine marketing and technical evaluation.

To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpage/gaoptout

For detailed information about Google Analytics and personal data privacy, see: https://policies.google.com/privacy?hl=en.

For detailed and up to date information about the listed cookies, see: https://business.safety.google/adscookies/.

Meta
The Website uses analytical cookies, pixels and other technologies by Meta Platforms Ireland Limited ("Meta"), allowing collection or retrieval of information from the Website and other sites on the Internet, whereas this information may be used by Facebook to provide ad measurement and targeting services.

For detailed and up to date information how Meta uses cookies, see: https://www.facebook.com/privacy/policies/cookies.

HotJar
The Website helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For detailed and up to date information about the listed cookies, see: https://help.hotjar.com/hc/en-us/articles/6952777582999-Cookies-Set-by-the-Hotjar-Tracking-Code.

Adobe
The Website uses Adobe Experience Platform to personalize the user experience via Adobe Target. Adobe uses cookies and other technologies to collect data on our users’ behavior and their devices. Adobe stores this information on our behalf in a pseudonymized user profile. Adobe is contractually forbidden to sell any of the data collected on our behalf.

For detailed and up to date information about the listed cookies, see: https://www.adobe.com/privacy/experience-cloud.html

OneTrust
This Website uses technology provided by OneTrust, LLC ("OneTrust") to support our cookie management solution including recognizing consent status you gave via cookie banner.

For detailed information about OneTrust and personal data privacy, see https://www.onetrust.com/privacy/.

Congigy platfrom
We offer a Laura Škoda’s digital assistant which is a chatbot helping you to navigate through the Website and specific services and may help you also to connect to a human with your inquiries. To do this, we use a tool of a third-party supplier Cognigy.AI, who may process Laura data on our behalf as data processor. This data is protected under a Data Processing Agreement with Cognigy.AI. Cognigy.AI is an AI Customer Experience Orchestration Platform that integrates with any contact center or CRM system. It enhances existing infrastructure with advanced conversational AI capabilities, streamlining customer interaction. Cognigy.AI empowers organizations to deliver personalized, seamless, and efficient customer experiences on all channels, managing customer journeys intelligently for maximum engagement and satisfaction.Cognigy.AI collects data from conversations with chat and voice agents in the MongoDB database.

This database is part of Cognigy.AI installations, which can run on SaaS or on-premises environments. The collected data is utilized by Insights to display dashboards and explorers, and by the OData endpoint to create customized dashboards and charts in BI systems, such as Power BI, Tableau, and others. For more information you can visit https://docs.cognigy.com/ai/analyze/collecting-data/.

Other parties
Your personal data may, upon request, be provided to public authorities, in particular the courts, the Police of the Czech Republic and other law enforcement authorities, as necessary and within the limits of the law.

In most cases, we obtain personal information directly from you as part of ordering goods or services, creating and using an account, or communicating with us. We also collect personal data by tracking your behavior on the Website.

9. Automated decision-making on the basis of personal data that may be of legal or otherwise significant concern:

As part of this processing, there will not be any automated decision-making.

Personal data may be archived in the public interest and used for scientific, historical or statistical research purposes.

We have no control over the content of the external websites, which are hyperlinked to on the Website. We are not responsible for processing of your personal data on external websites. These hyperlinks are provided as a service to users and are accessible at your own risk.

In order to ensure maximum protection against unauthorized access or unauthorized alteration, disclosure or destruction of data we collect and process, we have taken appropriate organizational and technical measures including physical, electronic and management procedures to protect and secure the information gathered through this site. Your sensitive data and / or personal data you have entered on our Website is encrypted and protected by an SSL certificate. Notwithstanding the above, we cannot guarantee that your personal data is safe if it is transferred by you or if you treat your personal data insecurely.

In order to learn more about your rights and how to exercise them, visit the page below.
Rights and contacts